Customer Service Chat

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The customer service chat function can be effective and efficient, when handled properly. However, if the customer service chat representative isn't familiar with, or able to access, the information they need, it's frustrating for both parties. In this course, we'll help to ensure your chat service is helpful and proficient. We'll discuss the four basic skills needed for a successful online chat experience: soft skills, writing skills, platform skills, and product knowledge.

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Customer Service Chat
Begin self-paced component package.
Begin self-paced component package. The customer service chat function can be effective and efficient, when handled properly. However, if the customer service chat representative isn't familiar with, or able to access, the information they need, it's frustrating for both parties. In this course, we'll help to ensure your chat service is helpful and proficient. We'll discuss the four basic skills needed for a successful online chat experience: soft skills, writing skills, platform skills, and product knowledge.
You must register to access.
Course Credit
1 eLearning Points credit  |  No certificate available
1 eLearning Points credit  |  No certificate available
You must register to access.